1. Introduction

Welcome to Mynesclo. These Terms of Service ("Terms") govern your use of our website at www.mynesclo.com and any purchases you make through it. By accessing our website or placing an order, you agree to be bound by these Terms in full. Please read them carefully before proceeding.

If you do not agree with any part of these Terms, you must not use our website or purchase any products from us.

2. About Us

Mynesclo is a clothing and accessories brand operating through our online store at www.mynesclo.com. For any questions relating to these Terms or your order, you may reach us at:

Email: support@mynesclo.com

Website: www.mynesclo.com

3. Eligibility

By using our website or placing an order, you confirm that:

You are at least 18 years of age, or have the consent of a parent or legal guardian.

You are legally capable of entering into a binding contract.

All information you provide to us is accurate, current, and complete.

We reserve the right to refuse service, cancel orders, or close accounts at our discretion without prior notice.

4. Products

4.1 Product Descriptions

We make every reasonable effort to display our products accurately, including descriptions, images, and pricing. However, we do not warrant that product descriptions or other website content are entirely complete, accurate, or error-free. Colours and textures may appear slightly different on screen depending on your device display settings.

4.2 Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or decline orders at any time without notice. If a product becomes unavailable after your order is confirmed, we will notify you promptly and issue a full refund.

4.3 Sizing

Size guides are provided on individual product pages as a reference only. Due to natural variation between individuals and garments, we cannot guarantee fit. Please review all size information carefully before ordering.

5. Pricing and Payment

All prices are displayed in Pounds Sterling (GBP) and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time without prior notice, though changes will not affect orders that have already been confirmed.

Full payment is required at the time of placing your order. By providing payment details, you confirm that you are authorised to use the payment method supplied and that it has sufficient funds available.

We use secure third-party payment processors. We do not store your full payment card details on our servers.

6. Orders and Contract Formation

Placing an order on our website constitutes an offer to purchase. A binding contract between you and us is formed only when we send you an order confirmation email. We reserve the right to cancel or decline any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.

If we cancel your order after payment, you will receive a full refund to your original payment method.

7. Shipping and Delivery

7.1 Dispatch

We aim to dispatch orders within the timeframes stated on our website. These are estimates and not guarantees. We are not responsible for delays caused by third-party carriers, customs procedures, or circumstances outside our control.

7.2 Delivery

Once an order is dispatched, risk of loss or damage passes to you. If your order does not arrive within a reasonable period, please contact us and we will liaise with the relevant carrier to investigate.

7.3 International Orders

For deliveries outside the United Kingdom, you are solely responsible for any import duties, taxes, or customs charges applied by your country's authorities. We are not responsible for delays caused by customs clearance processes.

8. Returns and Refunds

8.1 Your Right to Cancel (UK Customers)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK customers have the right to cancel an order within 14 days of receiving their goods without giving a reason.

To exercise this right, notify us at support@mynesclo.com within 14 days of receipt. You must then return the goods to us within a further 14 days. The cost of return shipping is your responsibility unless the items are faulty or we have made an error.

8.2 Condition of Returns

Items must be returned in their original, unused condition — unworn, unwashed, and with all tags intact. We reserve the right to refuse a refund, or deduct an appropriate amount from it, if items are returned in a condition that indicates use, wear, or damage.

8.3 Refunds

Once returned items are received and inspected, we will process your refund within 14 days to your original payment method. You will be notified by email when your refund is processed.

8.4 Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at support@mynesclo.com. We will arrange a replacement or full refund, including return postage, at no cost to you.

8.5 Non-Returnable Items

For hygiene and safety reasons, the following are not eligible for return unless faulty:

Hats and caps that have been worn.

Items marked as final sale or clearance.

9. Intellectual Property

All content on www.mynesclo.com — including brand names, logos, product images, text, graphics, and design elements — is the intellectual property of Mynesclo or our licensed content providers and is protected under applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or use any content from our website for commercial purposes without our prior written consent.

10. Acceptable Use

When using our website, you agree not to:

Engage in any activity that is unlawful, harmful, fraudulent, or misleading.

Attempt to gain unauthorised access to our systems or the accounts of other users.

Submit false, misleading, or fraudulent orders or payment information.

Use automated tools, bots, or scrapers to collect data from our website.

Post or transmit content that is defamatory, offensive, or infringes the rights of any third party.

We reserve the right to terminate your access to our website for any breach of these Terms.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Mynesclo shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website or products, including loss of profits, data, or goodwill.

Our total aggregate liability to you in connection with any claim arising from these Terms shall not exceed the amount paid by you for the specific order giving rise to the claim.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter that cannot be excluded or limited by applicable law.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to the collection and use of your personal data as described in our Privacy Policy. Our Privacy Policy is available at www.mynesclo.com/privacy-policy.

13. Third-Party Links and Services

Our website may include links to third-party websites or services, including payment processors and delivery partners. These links are provided for your convenience only. We have no control over, and accept no responsibility for, the content, policies, or practices of any third-party websites. Accessing third-party links is entirely at your own risk.

14. Governing Law and Disputes

These Terms are governed by and shall be construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint or dispute, we encourage you to contact us in the first instance at support@mynesclo.com so we may seek to resolve the matter informally.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. The date at the top of this document reflects when the Terms were last revised. Your continued use of our website following any changes constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically.

16. Contact Us

If you have any questions about these Terms of Service, please get in touch:

Email: support@mynesclo.com

Website: www.mynesclo.com