1. Introduction

Mynesclo ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect when you visit www.mynesclo.com or place an order with us, how we use it, and your rights in relation to it.

By using our website, you agree to the collection and use of your information as described in this policy.

2. What Information We Collect

We collect the following types of personal data:

Information you provide directly: your name, email address, delivery address, billing address, phone number, and payment details when you place an order or create an account.

Information collected automatically: your IP address, browser type, device information, pages visited, and how you navigate our website. This is collected via cookies and similar tracking technologies.

Communications: if you contact us by email or through our website, we retain records of that correspondence.

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders, including payment, dispatch, and delivery

• Send you order confirmations, shipping updates, and customer service communications

• Manage returns, refunds, and complaints

• Improve our website and understand how customers use it

• Send you marketing emails about new products and offers, where you have consented or where we have a legitimate interest to do so

• Comply with our legal and regulatory obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

• Contract: processing is necessary to fulfil your order and deliver our services to you

• Legitimate interests: to improve our website, prevent fraud, and communicate with you about products you have purchased

• Consent: for marketing emails, where you have opted in

• Legal obligation: where we are required by law to retain or disclose data

5. Marketing Communications

If you have opted in to receive marketing emails from us, we may send you updates about new arrivals, promotions, and brand news. You can unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us at support@mynesclo.com. Opting out of marketing does not affect communications related to your orders.

6. Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device. We use them to remember your preferences, keep your shopping cart active, and understand how visitors use our site through analytics tools.

You can control and disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

7. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

• Payment processors (such as Stripe or PayPal) to handle transactions securely

• Delivery and logistics partners to fulfil and ship your orders

• Website and analytics providers (such as Squarespace and Google Analytics) to operate and improve our store

• Legal and regulatory authorities where required by law

All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

8. International Transfers

Some of our third-party service providers operate outside the United Kingdom. Where your data is transferred internationally, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Order and transaction records are typically retained for up to seven years to meet our legal and accounting obligations. You may request deletion of your data at any time, subject to any legal retention requirements.

10. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Access — request a copy of the data we hold about you

• Rectification — ask us to correct inaccurate or incomplete data

• Erasure — request that we delete your personal data, subject to legal requirements

• Restriction — ask us to limit how we use your data in certain circumstances

• Portability — receive your data in a structured, commonly used format

• Objection — object to processing based on legitimate interests, including direct marketing

• Withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at support@mynesclo.com. We will respond within 30 days.

11. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.

13. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after any changes constitutes your acceptance of the updated policy.

15. Contact and Complaints

For any questions about this Privacy Policy or how we handle your data, contact us at:

Email: support@mynesclo.com
Website: www.mynesclo.com